At TravelzVision, we understand that plans can change unexpectedly. We aim to make our flight ticket cancellation and refund policy as clear and straightforward as possible. Please review the information below carefully, and feel free to contact our customer service team if you have any questions.
If you need to cancel your flight ticket, you may do so by logging into your account on our website or by contacting our customer service team. The refund amount depends on the type of ticket you purchased and the timing of the cancellation.
For example, if you purchased a non-refundable ticket, you may be eligible for a partial refund if you cancel within a specific time frame before departure. If you purchased a refundable ticket, you may be eligible for a full refund, minus any applicable cancellation fees.
Please note that certain tickets may not qualify for cancellation or refund, and any fees charged by the airline are non-refundable. Additionally, any changes made to your ticket may incur additional fees or charges.
If your flight is cancelled by the airline, you may be eligible for a refund. The refund amount is determined by the airline's policy, and our customer service team can assist with the refund process.
Please note that some airlines may offer alternative travel arrangements or vouchers instead of a refund. In these cases, our customer service team can help you with rebooking your flight or using the provided voucher.
In some instances, flight cancellations or delays may result from circumstances beyond the airline's control, such as weather conditions or natural disasters. In these situations, refunds or compensation may not be available.
Our service fees associated with the original travel reservation or booking are non-refundable. Refunds are dependent on the suppliers, and we process them once they are approved by the relevant supplier.
Please be aware that once a refund is authorized by the supplier, it may take 60–90 days for the credit to appear on your statement. All suppliers may apply a penalty for processing refunds.
Refund fees are charged on a per-ticket, per-person basis. These fees apply only if a refund has been authorized by the supplier or a waiver has been received, and if airline/supplier rules permit such refunds. If a refund is not processed by the supplier, we will refund any fees that were charged for refund processing, but not our original service fees for the booking.
At TravelzVision, we value your feedback as it helps us improve our services and address any concerns you may have. For any suggestions or specific complaints, please contact us using the contact information provided on our Contact Us page.
Your input is essential in helping us continue to improve our commitment to service excellence at TravelzVision. Thank you for helping us serve you better.